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Lean, Scalable, Always-On IT Support

We developed an enterprise-grade AI assistant that detects urgency, resolves L1/L2 tickets, and fully integrates with ServiceNow and Ivanti.

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AI in healthcare challenges
How AI transforms healthcare access with trusted insights.

Who the client is

The client is a leading healthcare technology company focused on providing trustworthy health insights through cutting-edge AI solutions. They aim to transform the way users access personalized healthcare information while ensuring privacy and data security.

Industry background

The healthcare industry has increasingly shifted towards AI-driven solutions to tackle the complexities of health data access. AI/LLM technologies are at the forefront of this revolution, providing faster, more accurate information while improving patient outcomes and reducing healthcare costs. With global adoption on the rise, health systems and medical professionals are looking to leverage these advancements to bridge the gaps in traditional care delivery.

Project Scope and Engagement Model

Delivering an AI-powered health platform with full control

What the client hired you for?

The client hired us to develop a next-generation AI-driven health knowledge platform that delivers personalized medical insights through text, voice, and video, all while maintaining full transparency and control over the data.

Duration:6 Months
Engagement:End-to-end development
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    AI-powered knowledge platform with RAG (retrieval-augmented generation) capabilities
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    Multimodal outputs (text, voice, video)
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    Fully self-hosted infrastructure for privacy compliance
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    Admin tools for managing health content and user data
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    Scalable architecture for future global deployment

The Challenges

Overcoming reliability, scalability, and compliance challenges in healthcare.

Unreliable Health Information

Ensuring full compliance with GDPR and HIPAA regulations while handling sensitive health data was a top priority.

Lack of Personalization

Static, FAQ-style platforms could not provide personalized, context-aware health guidance tailored to individual needs.

Limited Scalability

The platform needed to support future features, languages, and expanded modalities (voice, video) without major rework.

User Trust and Engagement

Users needed a reliable, trustworthy solution that could engage them through different modalities and ensure consistent quality.

Background Pattern

Project Objectives & KPIs

Defining success with clear goals and measurable impact.

50%

Faster Response Time

Cut response time by 50%, enhancing user experience.

30%

Increase in User Engagement

Boosted engagement with multimodal outputs (text, voice, video).

100%

Data Ownership

Ensured full client control with secure, self-hosted infrastructure.

99%

Accuracy in Health Insights

Achieved 99% accuracy in providing reliable, context-aware health guidan

The Solutions

Project Scope and Engagement Model

Leveraging AI and multimodal features for effective health guidance.

Innovative AI-Powered Health Guidance Platform

The DIY Medicine AI Knowledge Platform by KoderTal provides an innovative solution to the challenges of accessing reliable, personalized health information. Built with cutting-edge AI technologies, this modular platform is designed to deliver accurate, context-driven insights to users through multiple modes—text, audio, and video.

The platform leverages retrieval-augmented generation (RAG) to ensure that health responses are grounded in trusted, curated knowledge. By combining text-based AI with AI-generated audio and lip-synced avatar video, the solution offers an engaging, user-friendly experience for individuals seeking instant answers to their health-related queries.

Built on a self-hosted infrastructure, the platform offers clients full control over data privacy and ensures compliance with industry regulations. This architecture makes it easy to scale

Key Features Delivered:

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    Intelligent Query Processing (RAG-powered)Enables precise, context-aware health insights by combining search-based knowledge retrieval with AI generation.
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    Multimodal Output (Text, Audio, Video)Users receive health information in the format that best suits their needs, including text responses, AI-driven audio, or video explanations.
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    Multilingual SupportThe platform is designed for easy expansion to multiple languages, ensuring accessibility for global users.
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    Personalized Self-Medication GuidanceThe system provides users with personalized health advice, making it easy to navigate through self-

Tech Stack

Technologies Behind the Build
React
Tailwind CSS
Python
Node.js
AWS
Azure
PostgreSQL
Kubernetes
OpenAI
Zapier
HubSpot
n8n
Salesforce
HighLevel

Dashboard Screens

Visualizing health insights through intuitive, user-friendly dashboards
Dashboard screen 1

Use Case

Addressing health information access through AI-powered queries
problem

Problem:

Users struggle with finding trustworthy, actionable health answers. Health-related information is often inconsistent, unverified, and time-consuming to gather.

The Solution
Ask natural-language health questions
Ask natural-language health questions

Users can simply ask questions in plain language, and the platform processes them efficiently.

Get instant text-based responses
Get instant text-based responses

Accurate, context-driven answers provided instantly, ensuring quick access to the most relevant information.

Receive audio answers via ElevenLabs TTS
Receive audio answers via ElevenLabs TTS

For hands-free consumption, users can receive answers in AI-generated audio, accessible anytime.

Video explanations with lip-synced avatars
Video explanations with lip-synced avatars

Access detailed video explanations, providing a more engaging and visual way to understand health insights.

Client Testimonials

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Kodertal and the team did an amazing and professional job on my project! they did exactly what I needed and more so anyone that is looking to have a project done the right way, adequately and professionally, Kodertal is the brand to go to!!! Thank you again and I will definitely be working with you guys again.


Andrei Johnson

Andrei Johnson

Business Owner

Amazing work! SERP rankings have already started to improve since the changes were made. the Kodertal team's keyword research abilities are truly valuable. Highly recommended!


Alexander Grant

Alexander Grant

Marketing Lead

I am Ahamed from (WLS Group Australia) Kodertal team is extremely professional, deliver the work on time, help us to build the cloud computing, its so much easier to work with our team now. good job. Kodertal is highly recommended!


Ahmed

Ahmed

Product Owner

Working with Kodertal was a great experience. He was always available for discussions and urgent tasks, and his genuine enthusiasm for the project set him apart. What impressed me the most was his proactive approach-actively contributing and implementing valuable ideas that enriched the project.


Jahari Abdallah

Jahari Abdallah

Product Owner

I just completed my second project with Kodertal and the team. Each experience further cements my respect and admiration for them. Their exceptional professionalism shines through in every interaction. They've showcased unwavering dedication throughout both projects, consistently hard-working, diligent, and committed to the tasks. Their proactive approach to challenges and adherence to project specifications are meritorious. What truly sets Kodertal and his team apart is their collaborative spirit and genuine openness to discussions, continually streamlining the workflow. They are flexible in adapting to changes. As a repeat customer, I can wholeheartedly recommend them to anyone seeking a seasoned professional.


Pamela Hernandez

Pamela Hernandez

Founder

Great to work with Kodertal team. they were quick to respond and deliver excellent results with our project by going beyond our expectations. I hope to work with them again in near future.


Victoria Clarke

Victoria Clarke

Project Sponsor

Clutch
Clutch47 reviews
4.9/5
Google
Google124 reviews
4.9/5
Upwork
Upwork100% Job Success
Top Rated Plus

Why Choose Us

We build with clarity, ship with accountability, and support you long after launch.
100+

AI Solutions Delivered

20+

Industries Covered

30+

AI Engineers

95%

Client Retention

15+

Countries Served

Deep AI/LLM Expertise

Deep AI/LLM Expertise

Our team possesses deep expertise in AI and LLM technologies, delivering robust, scalable solutions tailored to meet diverse industry needs.

Industry-Specific Solutions

Industry-Specific Solutions

We offer AI and LLM solutions customized for various industries, addressing specific challenges and driving measurable outcomes for each sector.

Proven Methodology

Proven Methodology

Our AI development process is built on a proven methodology, ensuring consistent, high-quality results delivered on time and within budget.

Global Delivery

Global Delivery

With teams across multiple regions, we ensure global delivery of AI solutions, providing reliable, scalable results tailored to your business’s unique requirements.

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Ready to Build with Kodertal’s AI Experts?

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