Speed. Accuracy. Deflection. Delivered.
Our system automated IT issue resolution at scale. Every core metric—from CSAT to response time—validated how precision AI tools can replace routine overhead across enterprise support systems.
Services
Kodertal delivers production-ready AI solutions, from strategy to scale. We design, build, and integrate AI agents, LLMs, chatbots, and automation that fit your workflow, ship faster, and drive measurable business outcomes globally.
Clutch47 reviews
Google124 reviews
Upwork100% Job Success
Lean, Scalable, Always-On IT Support
We developed an enterprise-grade AI assistant that detects urgency, resolves L1/L2 tickets, and fully integrates with ServiceNow and Ivanti.
Client & Industry Overview
The client needed a chatbot to handle growing ticket volumes, reduce L1/L2 load, and improve SLA compliance. Their IT helpdesk was overburdened by routine queries like access issues, software installation, or system errors, all of which delayed actual incident handling. We built an AI copilot powered by GPT-4o, vectorized knowledge retrieval, and ELSER for ElasticSearch accuracy. It resolved most issues instantly, auto-generated L3 tickets via ServiceNow/Ivanti, and reduced helpdesk effort by 40%.
Industry:
Construction
Region:
California, USA
Company Size:
500+ Employees
Engagement:
12 Months
What Made This Complex
Not Every AI is IT-AwareAmbiguous Query Intents
Phrases like 'system error' needed downstream filters to sort between device issues, VPN errors, or Outlook crashes.
Ticket Routing Loops
Improper retry logic in ServiceNow API led to duplicate or recursive ticket entries under high request loads.
Delayed Sentiment Triggers
User frustration detection often missed the escalation window due to NLP lag in emotion scoring mid-conversation.
Vector Index Drift
Knowledge base updates weren't reflected live—outdated embeddings caused poor context recall from document vectors.
Role-Based Prompt Conflicts
Custom prompts didn't respect all SSO permissions—unauthorized responses occasionally bypassed expected scope controls.
What We Did to Fix It
Engineering Through the Complexity
Intent Mapping Optimization
We retrained embeddings with scenario-specific data and added decision tree logic to route ambiguous phrases like "system down" or "email blocked" to precise intent categories.
Structured Knowledge Training
We built a standard content template for KB ingestion, enabling clean vectorization and predictable embedding generation across Elastic + GPT-4o pipeline for consistent document understanding.
Reliable Agent Escalation Sync
We implemented a transcript buffer and pre-handoff state validation to ensure full user context transferred properly to Amazon Connect, preventing dropped session issues.
Role-Based Prompt Enforcement
Prompt templates dynamically changed based on SSO role payloads. Access-controlled KB filters were enforced through backend logic before response generation even triggered.
Noise Reduction in Elastic
ELSER model was fine-tuned with domain-specific token weights to suppress keyword pollution and improve high-confidence clause retrieval within mixed-topic documents.
300+
Projects Delivered
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50+
Full-Time Engineers
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6+
Years of Consistent Delivery
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20+
Technologies Mastered
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Features That Cut Workload in Half
Built for Real ITSM Challenges
Intent-Based Query Detection
Vector-Based Knowledge Lookup
L1 and L2 Issue Resolution
ELSER-Powered Search Precision
ServiceNow & Ivanti Sync
Amazon Connect Handoff Integration
SSO with Role Control
Sentiment-Based Escalation Logic
Analytics Dashboard for Admins
Technology Backbone of the IT Copilot
Fast, Contextual, & Always On
React
Elasticsearch
Nest Js
Tailwind CSS
Open Ai
PostgreSQL
Python
Azure
HighLevel
Project Outcome
Tangible Wins Across Every MatricInstant Knowledge Retrieval
Sub-3 second replies with GPT + vector search provided users with accurate solutions—no KB browsing or agent follow-ups needed.
High-Level Deflection Rate
Over 70% of interactions ended without agent support, reducing ticket backlog and clearing common service traffic.
SLA-Ready Ticket Automation
Auto-generated tickets respected issue urgency and routed with accurate SLA labels for proper escalation.
Semantic Consistency Maintained
Structured multi-turn prompts avoided off-topic replies when users switched between issues mid-session.
Role-Tailored Chat Responses
RBAC logic kept responses scoped to user role—limiting unnecessary exposure to irrelevant tools or protocols.
50%
Time Saved
Faster resolutions delivered instantly
95%
Answer Accuracy
KB-backed precision on queries
40%
Interaction Cut
Reduced handoffs to Helpdesk
60%
Ticket Automation
ServiceNow flows without clicks
Client Testimonials
Trusted by Satisfied Customers WorldwideKodertal and the team did an amazing and professional job on my project! they did exactly what I needed and more so anyone that is looking to have a project done the right way, adequately and professionally, Kodertal is the brand to go to!!! Thank you again and I will definitely be working with you guys again.
Andrei Johnson
Business Owner
Amazing work! SERP rankings have already started to improve since the changes were made. the Kodertal team's keyword research abilities are truly valuable. Highly recommended!
Alexander Grant
Marketing Lead
I am Ahamed from (WLS Group Australia) Kodertal team is extremely professional, deliver the work on time, help us to build the cloud computing, its so much easier to work with our team now. good job. Kodertal is highly recommended!
Ahmed
Product Owner
Working with Kodertal was a great experience. He was always available for discussions and urgent tasks, and his genuine enthusiasm for the project set him apart. What impressed me the most was his proactive approach-actively contributing and implementing valuable ideas that enriched the project.
Jahari Abdallah
Product Owner
I just completed my second project with Kodertal and the team. Each experience further cements my respect and admiration for them. Their exceptional professionalism shines through in every interaction. They've showcased unwavering dedication throughout both projects, consistently hard-working, diligent, and committed to the tasks. Their proactive approach to challenges and adherence to project specifications are meritorious. What truly sets Kodertal and his team apart is their collaborative spirit and genuine openness to discussions, continually streamlining the workflow. They are flexible in adapting to changes. As a repeat customer, I can wholeheartedly recommend them to anyone seeking a seasoned professional.
Pamela Hernandez
Founder
Great to work with Kodertal team. they were quick to respond and deliver excellent results with our project by going beyond our expectations. I hope to work with them again in near future.
Victoria Clarke
Project Sponsor
Clutch47 reviews
4.9/5Google124 reviews
4.9/5Upwork100% Job Success
Top Rated PlusWhy Choose Us
We build with clarity, ship with accountability, and support you long after launch.400+
Projects Delivered
75+
Full-Time Engineers
10+
Years of Consistent Delivery
30+
Technologies Mastered
Deep AI/LLM Expertise
Specialized team with 10+ years in machine learning and 5+ years in LLM development.
Industry-Specific Solutions
Specialized team with 10+ years in machine learning and 5+ years in LLM development.
Proven Methodology
Specialized team with 10+ years in machine learning and 5+ years in LLM development.
Global Delivery
Specialized team with 10+ years in machine learning and 5+ years in LLM development.
LLM-Based Case Studies
Experience How We've Built & Deployed LLMs That Transformed Businesses
Estate Planning / Legal ServicesEstate Planning Modernized with AI Automation
EZ Living Trust set out to modernize estate planning by moving away from manual, paper-based workflows. Built for aging adults and working families, the platform guides users through legal processes with clarity and automation. The original system involved offline appointments, human dependency, and disconnected document handling. With growing demand, the model became hard to manage and scale. Our solution: a digitized platform that systemizes case tracking, streamlines notary assignment, and delivers real-time user visibility—cutting support costs and operational bottlenecks.
2 HrsTime Saved Daily
30%Fewer Errors
25%Overhead Drop
Construction ManagementModern Construction Needs Modern Coordination - Swivu (Beta)
Managing multi-site construction projects with Excel, emails, and verbal updates had become inefficient and error-prone. Swivu Engineering needed a smarter system to track project status, assign tasks across departments, and monitor execution across all locations—without overcomplicating the daily operations for site workers. We designed a real-time project management platform that connects HQ and field teams through a browser-based control panel and a lightweight mobile app. The tool enables role-based collaboration, dynamic scheduling, async updates, and seamless sync across departments. Every task, timeline, and team is now connected with fewer bottlenecks and a lower margin for error.
100+Regions
40%Cost Reduction
95%Client Retention
Enterprise Services / HR OperationsIntent-Based HR Chatbot for Enterprises
Our client’s HR team faced rising volumes of internal queries on policies, benefits, and compliance—all requiring manual lookup and response. Employees lacked a direct way to get reliable answers without digging through PDFs or intranet links. We developed a custom HR chatbot powered by GPT-4o and Elasticsearch with vectorized semantic search. It understands employee intent, fetches relevant clauses, and auto-deflects repetitive queries. For complex cases, it triggers a live-agent handoff and logs the full transcript for review. Role-based access ensures responses are scoped and secure.
300+Projects
40%Interaction Drop
95%Client Retention
AI-Powered ITSM Chatbot DevelopmentLean, Scalable, Always-On IT Support
We developed an enterprise-grade AI assistant that detects urgency, resolves L1/L2 tickets, and fully integrates with ServiceNow and Ivanti.
50%Time Saved
40%Interaction Cut
95%Answer Accuracy
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